| HOW TO BUY There is an old saying, You do not choose a gemstone, it chooses you.When you have been chosen by one of our gemstones, you can buy direct from our site. Cole Gemstones accepts payment with any credit card via PayPal or Australian customers can make a direct deposit into our Australian bank account. All prices are WHOLESALE displayed in US Dollars. Please email us for an up-to-date conversion into your selected currency, or any other inquiry by contacting us.
Cole Gemstones' Shopping Cart is provided by the safe and secure services of PayPal. You can pay for purchases in your selected currency, payment is automatically converted by PayPal. We are notified as soon as payment is made and we can then ship goods upon notification. With state-of-the-art technology and high security standards, PayPal is dedicated to keeping your information safe and private. PayPal is accepted by thousands of businesses worldwide and is the preferred payment method on eBay.com. Click here to find out more PAYING BY INTERNET DIRECT DEPOSIT (Australia only) Payment can be made by electronic direct deposit into our bank account via your prefered bank's web site. Fax or email the remittance advice to Cole Gemstones on the same day. As soon as payment is confirmed your goods will be shipped. 1. Your Order - take a note of the serial number of the stone/s (eg: FS0002). 2. Address Details - ensure that you have both your billing and shipment address details on hand and email Cole Gemstones at rod@colegemstones.com to place your order. 3. Invoice - An invoice will be sent to your inbox. 4. Payment - Pay by electronic direct deposit into our bank account via your prefered bank's web site. 5. Send Remittance Advice - Fax or email the remittance advice to Cole Gemstones on the same day. 6. Receipt - Once payment has been confirmed, a receipt will be sent to your inbox. 7. Dispatch - Another email will be sent when your order has been dispatched. | SHIPPING Shipping charges for packaging and delivery worldwide are calculated by PayPal, or if paying by internet banking, Cole Gemstones will add the shipping charges to your invoice. On confirmation of payment, your purchase will be sent the next working day. Please allow approximately fourteen working days for delivery. RETURNS POLICY Cole Gemstones will replace or refund any undamaged item within 30 days of purchase as long as the product is returned in its original condition including its packaging. Delivery and handling charges on returns are not refundable and the stone/s are to be returned at the customer's cost and risk. For information you must first contact us via email. PRIVACY ASSURED Cole Gemstones takes seriously the issue of our customer's privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We will never share your details with any other organisation. DISCLAIMER Cole Gemstones' photographs of the stones are a true representation of colour, however, we have not found it possible to capture the true brilliance of each stone and they are generally better in real life. All monitors are calibrated differently and exactly what you see is out of our control. If you are not completely satisfied with your purchase, Cole Gemstones will exchange or refund the price paid (see Returns Policy). The product information contained on this Web Site is provided by Cole Gemstones in good faith. The information is believed to be accurate and current at the date the product information was placed on this Web Site. |
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